FAQ:

Below you will find answers to our most commonly asked questions.

How can I delete my account?

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details. There you can delete your account. Please remember that you still have to cancel your subscription, if you have one.

Where can I find my User-ID?

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details. On the bottom you can find your User ID.

How can I cancel my subscription?

If you are on iOS, please follow this link.

If you are using Android, please follow this link.

If you signed up using the web, please send an email to this address, with your user-ID.

When will my subscription end?

iOS users: Open the App Store. Tap on "My Account" or on your profile picture at the top right corner. Then tap on "Subscriptions".

Android Users: Open the Play Store. Tap on the profile icon at the top right. Then tap on "Payments & Subscriptions" and then on "Subscriptions".

Web users: Please send an email to this address, with your user-ID.

How do I turn on/off the notifications?

Navigate in the Mindshine-App to Profile (bottom right) -> Settings (top right) -> Notifications & Feedback. There you can turn on and off the different notifications. If you don't receive any notifications even though they are turned on, please check the settings on your device.

Where can I redeem a voucher code?

Please note that vouchers can only be used on our website. To do so, log in on our website www.mindshine.app with your login data from the app. Once you have selected your subscription, you can enter your voucher in the "Discount code" field and receive the discount on your subscription.

How can I unsubscribe from your newsletters?

At the end of all our newsletters you will find a link: "unsubscribe from this list" If you click on it, you will not receive any more newsletter emails from us in the future.

If you are part of the Community Champion program, please respond to the latest email asking to unsubscribe.

I accidentally bought a subscription or forgot to cancel it. What can I do?

iOS Users: This needs to be handled through the Apple App Store. Here is a link to the relevant part.

Android Users: This needs to be handled through the Google Play Store. Here is a link to the relevant part.

Web users: Please send an email to this address, with your user-ID.

How can I start a Course from scratch?

Open the coaching plan you want to restart -> tap on Settings (top left) -> tap on "Start all over again".

How can I change my password?

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details -> Change Password.

My app is crashing, what should I do?

We first recommend uninstalling/reinstalling the app and restarting your device. If the issue still persists please contact our support team with your User ID and device type (iOS or Android).

My app is being slow, what should I do?

This is most likely a network issue. We recommend disconnecting from and reconnecting to your WiFi, then restarting your device. If the issue still persists please contact our support team with your User ID and device type (iOS or Android).

I want a refund and I'm in the 14-day money back period of my subscription. What should I do?

If you purchased through Google Play or the Apple store please click those links to begin your refund process. If you purchased through our website, please send us an email that includes your User-ID.

Will my subscription renew?

Yes, your subscription automatically renews and you will be charged the normal amount unless you cancel before your subscription ends. If you have questions about your subscription, please reach out to us.

If you are not able to find an answer to your problem, you can open a ticket with Mindshine support, by emailing us at this address.

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