FAQ:

You can view all information about your user account directly in the app.

Click on Profile → Settings (top right) → Personal Details & Subscription.

Here you can view all the information about your user account, change your password, see the expiration date of your subscription and find more information about your account under “Personal Details & Subscription”.

All your training data will be retained and can be viewed in your profile history. So, if you decide to subscribe again at a later date, you can pick up right where you left off. 

Please note that if you delete your account, all your training data and achievements will be irrevocably deleted.

If you’re interested at all in mental health topics or learning how to become happier overall, you should definitely subscribe to our newsletter. We provide you with helpful techniques, exercises to try, and important information about the latest mental health topics. 

We'll also keep you up to date with new content & features and send you exclusive discounts. 

On the right side of this page you can sign up to our newsletter

At the end of all our newsletters you will find a link: "unsubscribe from this list" If you click on it, you will not receive any more newsletter emails from us in the future.

Click on the profile section at the bottom right of the app. Here you can see a list of your successfully completed exercises and Mood Tracker entries in the “journey” tab. If you click on a specific exercise, you can also read your previous inputs again.

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details. There you can delete your account. Please remember that you still have to cancel your subscription, if you have one.

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details. On the bottom you can find your User ID.

Navigate in the Mindshine App to Profile (bottom right) -> Settings (top right) -> Personal Details -> Change Password.

Navigate in the Mindshine-App to Profile (bottom right) -> Settings (top right) -> Notifications & Feedback. There you can turn on and off the different notifications. If you don't receive any notifications even though they are turned on, please check the settings on your device.

We appreciate your care to understand how your personal information and data is handled in our app. We would like to address your concerns and provide you with the necessary information.

1. Storage of data

Regarding the storage of personal information such as entries in the exercises (e.g. journaling, masterclasses) and all other features (e.g. the mood tracker), we take the security of your data very seriously. We have implemented robust measures to protect your information from unauthorized access. These measures include encryption protocols, secure servers (all data is stored on our e-server) and regular security audits. In the event of a hacker attack, we have systems in place to detect and respond to such incidents to minimize potential data leaks.

2. Access to your data

In the app, no one but you has access to your entries or data. As mentioned in our privacy policy, we receive and store the information that you knowingly provide to us in order to make it available to you for later inspection. This refers to data that you voluntarily provide in the app, such as your text entries or images uploaded instead. This means that if you click on your history in your app profile, you can view your entries for completed exercises or past Mood Tracker entries again. So: All your entries in text fields in our app (whether as part of an exercise, the Mood Tracker, a masterclass, etc.) are saved in your user profile, but can only be viewed by you in your exercise history in your app profile. 

Access to other user information is strictly limited to authorized internal company personnel and relates exclusively to information that is necessary for the provision of our service: e.g. whether your subscription is still active, which sessions, courses or masterclasses have been started and any user rating given (from 1-5 or thumbs up/down). Insight into this data helps us to improve poorly rated or unused content or our product as such.

We are committed to using your data responsibly and in accordance with our privacy policy. We only use the information you provide to improve your user experience, develop our services and personalize content where applicable. We do not sell or share your data with advertisers or other external companies for marketing purposes.

You can find more information about our data protection and our terms and conditions here

Open the coaching plan you want to restart -> tap on Settings (top left) -> tap on "Start all over again".

You can currently purchase the Mindshine Pro subscription on our website via Paypal or credit/debit card. This applies to both the annual subscription and lifetime access

Lifetime Mindshine Pro access can be purchased at any time.

If you have an active yearly subscription, you can easily upgrade.The cost of a previously purchased subscription cannot be applied to the lifetime upgrade.

However, if you have a current annual subscription, we offer you a special upgrade discount. Your entire history and statistics will be transferred to your lifetime access. Once you have purchased your lifetime subscription, there are no further costs for using Mindshine.

How you get your upgrade depends on which platform you purchased your current subscription on.

1. If you purchased your current subscription via the app storeIf you purchased your annual subscription via one of the app stores (Apple or Google Play Store), you must first cancel it via the respective platform. Unfortunately, they do not give us the option to do this for you. For the Apple Store, follow this link, for Android/ Google Play, please follow this link. Then send us an email with your request to our Customer Happiness Team and we will send you a link for your account, which you can use to easily upgrade yourself.

2. If you purchased your current subscription via the Mindshine website If you purchased your current subscription via our website, you do not need to cancel it. The upgrade automatically extends your access for life!

Simply send an email with your request and your user ID to our Customer Happiness Team and we will send you a link to your account so that you can easily upgrade yourself.

If you purchased through Google Play or the Apple store please click those links to begin your refund process. If you purchased through our website, please send us an email that includes your User-ID.

I forgot to cancel: If you have forgotten to cancel, we offer you a 14-day money-back guarantee not only for purchases but also for contract renewals. Simply send us an e-mail with your user ID and billing information (e.g. a screenshot, invoice ID, etc.)

‍Something else: If your refund request is of a different nature, send us an email directly to our Customer Happiness Team describing your case. Please send us as much information as you can so that we can process your case in the best possible way, preferably including your user ID and billing information (e.g. by means of a screenshot). If you can no longer see your user ID, for example because you have already deleted the app or your account, all other information about your payment will also help us (e.g. screenshot of the payment, that you paid via Paypal and which email address you use on Paypal, etc.).(You can find your user ID in your app profile under Settings → Personal details at the bottom of the screen).

Currently, you can only redeem discount codes on our website.If there are any problems here for any reason, please send us an email and let us know the code and your user ID. You can find this in your app profile under Settings → Personal details at the bottom of the screen

iOS Users: This needs to be handled through the Apple App Store. Here is a link to the relevant part.

Android Users: This needs to be handled through the Google Play Store. Here is a link to the relevant part.